At auryva. shop, your satisfaction matters. If you’re not completely happy with your purchase, we’re here to help with a fair and transparent Return & Refund Policy.

1. Return Eligibility

1.1 Return Requests

  • All return requests must be submitted within 30 days of delivery.
  • Requests received after 30 days will not be processed.

1.2 Item Condition
To qualify for a return, items must be:

  • Unused, unwashed, and undamaged
  • In original packaging with all tags and accessories attached
  • Free of signs of wear, alteration, or misuse

1.3 Non-Returnable Items
Certain items cannot be returned, including:

  • Personal care products (for hygiene reasons)
  • Final sale or clearance items
  • Customized or personalized products

1.4 Return Shipping

  • We provide free return shipping for eligible items.
  • Once your return is approved, we will email you a prepaid shipping label.

2. Refund Process

  • After your return is received and inspected, a refund will be issued to your original payment method within 7 business days.
  • You will receive a confirmation email once your refund has been processed.

3. Late or Missing Refunds

If your refund is delayed:

  1. Check with your bank or payment provider.
  2. Contact your credit card company (processing may take additional time).
  3. If you still haven’t received your refund after these steps, email us at support@auryva.shop.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, notify us within 24 hours of delivery.
  • Please include photos of the damage and your order number when contacting us.
  • We will arrange a replacement, refund, or exchange at no extra cost.

5. Exchanges

We offer exchanges for items of equal value. If you’d like to exchange your item, please contact us, and we’ll guide you through the process.

6. Contact Information

For any questions about our Return & Refund Policy, please reach out to us:

Business Name: AURYVA
Phone: +19257782229
Email: support@auryva.shop
Address: 1741 Contra Costa Blvd, Pleasant Hill, CA 94523

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST